Question 1

Do we need an Arches reservation if we book the tour with Moab Sol Ride?

Accepted Answer

No reservation is required! Thanks to our special permit with Arches National Park, you don't need a separate reservation for your tour with us.

Question 2

What is your cancellation policy?

Accepted Answer

72 Hours. Anything booked within this time frame will be non-refundable. We do understand that sometimes emergency situations can arise, we will try our best to move the reservation to a more suitable date and time to meet your needs.

Question 3

What payment methods do you accept?

Accepted Answer

We accept:
 • Visa/Mastercard
 • American      Express
 • Discover
 • Venmo
 • Cash
We do not accept:
 • Foreign      Currency
 • Personal Checks
 • Traveler’s      Checks

Question 4

What if I have dietary restrictions and unable to find something suitable to my needs on tour menu offers?

Accepted Answer

Let us know during the booking process about any dietary restrictions. Given enough notice, we can customize our menu to meet your needs. Alternatively, you can bring your own items, and we'll make space in our coolers for them.

Question 5

Can I bring my own food and drinks?

Accepted Answer

Absolutely! Just inform us in advance about the items you plan to bring so we can ensure there's enough room in our coolers.

Question 6

When do you offer airport shuttle services?

Accepted Answer

You pick the arrival time, and we’ll be there 10-15 minutes early. Be ready when we arrive for a smooth pick-up, and our driver will assist with your luggage. We will assist in scheduling regional airport shuttles to ensure we meet the required flight itineraries.

Question 7

Are there extra fees for baggage on the airport shuttle?

Accepted Answer

One checked bag and one carry-on are included free of charge. Additional bags are typically $10 each, depending on weight. Contact us to discuss your requirements and any additional fees.

Question 8

Do you provide car seats or booster seats for kids?

Accepted Answer

Due to insurance policies, we cannot provide car seats or booster seats. You must bring your own. Children under 8 years old must be properly secured in an approved child safety seat unless they are at least 57 inches tall.

Question 9

What should we bring on a Moab Sol Ride tour?

Accepted Answer

Dress comfortably and, if your tour includes hiking, wear closed-toed shoes. Hats, sunglasses, and sunscreen are also recommended.  We provide water and snacks to keep you hydrated and energized.

Question 10

Is tipping expected?

Accepted Answer

Tips are appreciated but not mandatory. A typical gratuity for your guide is 15-20%.

Question 11

How can I contact you for more information?

Accepted Answer

Reach us at (435) 250-3989, email info@moabtours.com, or use the contact form on our website. We’re here to help with any questions you may have.

Question 12

What are your shuttle operating hours?

Accepted Answer

Our shuttles operate from 6 AM to 10 PM daily. Custom times can be arranged for private shuttles.

Question 13

Where do your shuttles operate?

Accepted Answer

We operate in and around Moab, including drop-offs and pick-ups at popular trailheads and scenic spots. We also offer regional service area. Drop offs in these locations are determined upon your requirements. Common locations are Airports, bus and train stations, or simply home from visiting.

Question 14

Are MoabSolRide tours suitable for all ages and fitness levels?

Accepted Answer

Absolutely! Our tours cater to all preferences, from scenic drives to active hikes. Check our tour details or contact us for more specifics.

Question 15

Do I need to book in advance?

Accepted Answer

We highly recommend booking in advance, especially during peak season (March- October), to ensure availability.

Question 16

How can I book a tour or shuttle service with MoabSolRide?

Accepted Answer

Booking is easy! You can book directly through our website 24/7. Our team is also available by phone from 7 PM to 11 PM. If we’re unable to take your call immediately, please leave a message, and we’ll get back to you as soon as possible.

Question 17

Are pets allowed on MoabSolRide tours and shuttles?

Accepted Answer

Service animals, as defined by the ADA, are welcome. Companion pets are not allowed within Arches National Park, but they are allowed on our shuttles if kept in a pet carrier. Thank you for ensuring a comfortable experience for all our guests.

Frequently Asked Questions

Frequently Asked Questions

Frequently Asked Questions

Frequently Asked Questions

Frequently Asked Questions

@ moabsolride

info@moabsolride.com

435.250.3989

@ moabsolride